I have an issue that still hasn't been resolved, even after submitting a support ticket a couple of weeks ago, which was then marked as resolved, when the issue was not actually resolved.
About a month or so ago, I submitted my deed and a guard tower to the Live Map. It still hasn't been added yet. I submitted an in-game support ticket, and Engineer told me to contact a player named Jaede, and then marked the ticket as resolved. I have never seen this player before, and I don't usually have my chat on Global to watch for certain players. My chat is usually on Alliance chat.
I have re-submitted the deed and guard tower a few times since then, yet it's still not on the Live Map.
I feel that it is unprofessional for the GM team to just brush me off asking me to look for and contact a player in the game I have never seen before.
So, any chance of having my deed and my guard tower added to the Live Map?
We are sorry but this is not in our hands as Head Developers of Sklotopolis. The map is a player (fanmade) map. The head developers of Sklotopolis haven't got any access to the server the map is on.
So we have to wait for Jaede until he is available again. Jaede is stating in his Map Thread that he is currently busy in developing other applications, this is why he can't be so active anymore.
You may have noticed that I haven't updated the map in a couple of days. This is because I am developing a system that will allow you to add the markers yourself. After all this programming (and after all the obligated social events that occur this time of year) I prefer to spend the little time I have in-game instead of copying names and locations from a spreadsheet If all goes well this should be available soon (one or two weeks I think / hope).
If you have any urgent issues or questions about the map, message me and I will take a look at it.